Privacy Policy

Maxwell Wildlife Refuge (“we,” “our,” or “us”) is committed to protecting the privacy of all visitors, supporters, donors, and guests who use our website or participate in our programs. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.
By using our website, submitting forms, purchasing tickets, or contacting us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

When you interact with our website or contact us, you may provide:

Name
Email address
Phone number
Mailing address
Payment or billing details (handled securely by third-party processors)
Messages submitted through our contact forms
Reservation or ticket information

1.2 Automatic Information Collected

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Pages viewed
General location data (non-specific)
Cookies or similar tracking technologies

This data helps us improve website performance and visitor experience.

1.3 Information from Reservations or Donations

If you purchase tickets, make a reservation, or donate, your payment information is processed by third-party partners (such as Stripe, PayPal, WooCommerce, or booking systems).

We do not store or have access to full credit card details.

2. How We Use Your Information

We use collected information to:

Process tour reservations and ticket purchases
Respond to questions or contact requests
Communicate tour updates, weather notifications, or schedule changes
Share event announcements and refuge news
Improve website functionality and visitor experience
Maintain safety and records related to group visits
Comply with legal and administrative requirements

We do not sell or rent your personal information to any third parties.

3. How We Share Information

We may share information only with:

Trusted service providers (booking systems, payment processors, email platforms)
Volunteers or staff assisting with reservations or communication
Law enforcement or authorities if required by law

All third-party partners are required to protect your information and use it only for the purpose agreed upon.

4. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

Improve website performance
Remember user preferences
Track general usage analytics

You can disable cookies in your browser settings, but some features of the site may not function correctly.

5. Email Communications

If you provide your email address, we may send:

Reservation confirmations
Important tour updates
Newsletters or event announcements

You may unsubscribe from marketing emails at any time by clicking the link at the bottom of any message.

6. Data Security

We take reasonable measures to protect your information from unauthorized access or misuse, including:

Secure website hosting
Encrypted connections (HTTPS)
Limited access for staff and volunteers
Secure third-party payment processing

However, no internet system is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent.
If we learn that such information was collected unintentionally, we will delete it promptly.

8. Links to Other Websites

Our website may include links to external organizations or event partners.
We are not responsible for the privacy practices of other websites and encourage visitors to review their policies.

9. Your Choices & Rights

You may request to:

Update or correct your information
Opt out of newsletters or marketing emails
Ask how your information is used
Request deletion of certain data

To make a request, contact us at:
maxwellwildliferefuge@gmail.com

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
Changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact:

Maxwell Wildlife Refuge
2565 Pueblo Road
Canton, KS 67428
Phone: 620-628-4455
Email: maxwellwildliferefuge@gmail.com